Responsible Gaming

At Winbox online casino, we are committed to providing a safe, secure, and enjoyable gaming environment. We believe gambling should never be a source of stress or injury, but rather a way to spend time. Because of this, we take responsible gambling very seriously and work to safeguard our players with clear policies, assistance, and education.

Our Commitment to Responsible Gambling

We are aware of the responsibility that comes with providing online gaming services. Our Responsible Gambling approach is based on the following principles, which are guided by industry best practices and regulatory standards:

Prevention: Recognising and reducing the risks of problem gambling through proactive tools and player education.
Protection: Strict verification and access controls are used to protect minors and vulnerable users.
Support: Giving anyone in need of assistance access to third-party resources, limitations on spending, and self-exclusion options.

Play with Control

Winbox offers a suite of responsible gambling features to help players stay in control:

Deposit Limits – Set daily, weekly, or monthly deposit limits to manage your spending.
Reality Checks – Receive alerts on your activity and playtime regularly.
Self-Exclusion – Disabling your account, either temporarily or permanently, will allow you to take a break from gaming.
Account History – To monitor your behaviour, view your transaction and gameplay history.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone. Some warning signs include:

Expending more funds or time than planned on gaming
Gambling as a way to deal with personal problems or stress
Pursuing losses to get money back
Keeping gambling habits a secret from friends and family

Temporary Self-Exclusion (7-Day Cooling-Off Period)

This option allows players to take a short break from gaming.

The account will be suspended for seven (7) days.
This will occur during which time access to the game and logins will be disabled.
When the cooling-down period expires, the account will be automatically reactivated.

To request a self-exclusion, please contact our customer support team via Live Chat or WhatsApp on the Winbox Website and App. Our support team is available 24/7, and we assist respectfully and confidentially.

If you or someone you know is experiencing any of these signs, we encourage seeking help immediately.

Get Support

We’ve partnered with trusted organizations that specialize in gambling support:

GamCare
BeGambleAware

These services offer confidential help, counseling, and tools for both players and their families.

A Message from Our Founder

“Player health is our first concern at Winbox. We’re establishing trust, not just a platform. Responsible gaming is deeply rooted in our culture and goes beyond a simple policy.”
— Ethan Lim, Founder of Winbox

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